trepide

Terms of Service

Last updated: 1 July 2026

These Terms of Service (the “Terms”) govern your access to and use of trepide (the “Service”), operated by OBLIQVE LIMITED (“we”, “us”, “our”). trepide is a trading name of OBLIQVE LIMITED, a company registered in England and Wales. By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service. If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation, and “you” means that organisation.

In these Terms, “consumer” means an individual using the Service wholly or mainly outside their trade, business, or profession. Everyone else is a business customer.

1. The Service

trepide extracts text from the documents you upload, aiming to preserve their layout, and can translate that text, returning an editable result to you. The Service also includes optional structured field extraction (pulling selected data points from documents into a structured form) and a lightweight area for organising your work by client. Features, models, limits, and pricing may change, be added, or be withdrawn over time.

The Service is powered by third-party AI models, and we may change which model or version handles a given job in order to improve quality, speed, or reliability. Results for the same document may therefore vary between runs.

The Service is a tool. It is not a professional service, and using it does not create any professional, advisory, or fiduciary relationship between us and you.

2. Who can use the Service, and your account

  • You must be at least 18 years old and able to form a binding contract. The Service is not intended for anyone under 18.
  • You must provide an accurate email address, verify it when we ask, and keep your account details current.
  • You are responsible for all activity that happens under your account and for keeping your password and any access credentials secure. Tell us promptly at support@trepide.com if you suspect any unauthorised access or use.
  • One person or organisation per account, unless we agree otherwise in writing. You may not share, sell, or transfer your account.
  • Accounts can be linked so that one account pays for another’s usage. Linking is by invitation and either account can end it at any time. Each account remains bound by these terms in its own right and is responsible for its own conduct and content; the paying account is responsible for the charges its linked accounts incur. While the link is active, the paying account sets how long results are kept and can see usage totals, as described in the Privacy Policy.

3. Acceptable use

You agree that you will not, and will not permit anyone else to:

  • upload, process, or transmit content that you do not have the right to process, or that is unlawful, infringing, defamatory, or that violates any person’s rights (including privacy, publicity, or intellectual property rights);
  • use the Service to process documents you are not authorised to handle, or to violate any applicable law, regulation, or third-party agreement;
  • upload malware, or content that is obscene, that sexually exploits or endangers minors, that promotes violence or terrorism, or that is otherwise harmful;
  • attempt to break, disrupt, overload, probe, or circumvent the security, rate limits, usage limits, or access controls of the Service, or gain unauthorised access to any system or data;
  • reverse-engineer, decompile, disassemble, scrape, or attempt to derive the source code, models, or underlying structure of the Service, except to the limited extent this restriction is prohibited by applicable law;
  • use the Service to build or train a competing product or service, or for benchmarking or competitive analysis, without our prior written consent;
  • access the Service through automated means, or resell, sublicense, or provide the Service to third parties, except through any API or reseller arrangement we offer in writing;
  • create accounts in bulk or by automated means, use multiple accounts to evade limits, or abuse free signup credits, referral credits, or promotions;
  • exceed any usage, rate, file-size, or fair-use limit we set, which we may set and change to keep the Service available for everyone;
  • use the Service in a way that breaches the acceptable-use or prohibited-use policies of the AI providers that power it, which we are required to pass on to you.

We may investigate suspected breaches and may suspend or terminate accounts, remove content, or restrict access where we reasonably believe these Terms have been breached or where an account puts the Service, us, or other users at risk.

4. Your content, and the rights you give us

  • You own the documents you upload, and as between you and us, you own the results you receive. We claim no ownership of them (“Your Content”).
  • You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, and process Your Content, and to send it to our processing providers, solely to the extent needed to operate the Service, produce your result, and comply with law. This licence ends when Your Content is deleted from the Service, except for copies we are required to retain by law. See the Privacy Policy for exactly what happens to your files and how long anything is kept.
  • We do not use Your Content (your uploaded documents or your results) to train, fine-tune, or improve any AI model, ours or a third party’s.
  • You are solely responsible for Your Content: for having all necessary rights, consents, and lawful bases to upload and process it, for its accuracy, and for reviewing the results before you rely on them.

5. Documents that contain other people’s information

The documents you upload may contain personal data about other people (for example, a client’s document you are translating), and may include special-category data (such as health information) or other sensitive information (such as financial, identity, or legal details). Where that is the case:

  • you confirm you have a lawful basis and all necessary authority to upload that information and to have it processed by the Service;
  • as between you and us, you are the controller of that information and we act as your processor, processing it only on your instructions to provide the Service, as described in the Privacy Policy;
  • the terms on which we process that information for you are set out in section 22 (Data processing) below, and apply automatically to every account. You do not need to request a separate agreement.

You must not upload information you are not permitted to share, and you are responsible for redacting anything that should not leave your control.

6. AI output: accuracy, and your duty to check it

  • Results are generated by AI.
  • Text extraction and machine translation are automated and can and do make mistakes. Results may contain errors, omissions, misreadings, formatting differences, or fabricated (“hallucinated”) content, and may not be complete or accurate.
  • Results are not professional advice. You must review and verify every result before relying on it, and you should keep your own copy of the original document. Do not rely on results without independent checking, especially for legal, financial, medical, immigration, or other high-stakes purposes.
  • The Service does not produce certified, sworn, notarised, or otherwise officially attested translations. A result is a draft for a qualified human to review, correct, and take responsibility for. Do not present a result as a certified translation, and do not submit one to a court, government body, or other authority as if it were.
  • You are responsible for any decision you make, or that you allow others to make, based on a result.

7. Tokens and payments

  • The Service runs on tokens. New accounts receive a limited number of free tokens. You can buy more in top-up packs, or receive a monthly allowance with a subscription (section 8). Free, referral, and reward tokens are promotional, have no cash value, and can be changed or withdrawn at any time.
  • Tokens are consumed as you use the Service. Tokens you buy do not expire, and neither do free, referral, or reward tokens (they remain promotional, see the previous bullet). Only the monthly allowance included with a subscription expires (see section 8). When you have both, we spend the soonest-expiring tokens first, so your allowance is used before your purchased tokens. The date your next tokens expire is shown on your billing page.
  • Prices are shown before you buy and may change for future purchases. Prices include VAT or other taxes where we are required to charge them; the amount is shown at checkout and on your invoice.
  • If a job fails on our side, the tokens for that job are returned to your balance automatically. A result you are unhappy with is not a failed job, but contact support@trepide.com and we will look at it.
  • Payments are taken by a third-party payment processor. We do not receive or store your full card number.
  • Refunds. Tokens are made available to you immediately, so payments are non-refundable once tokens are credited, except under the consumer cancellation right below or where the law requires otherwise. If something goes wrong with a purchase, contact support@trepide.com and we will try to help.
  • Consumers: your 14-day cancellation right. If you are a consumer in the UK or EU, you have 14 days to cancel a purchase. These Terms and the Privacy Policy are presented at checkout, and by completing a purchase you accept them. Your 14-day right still applies. Tokens are usable straight away, so if you cancel and have already used part of what you bought, we will refund the unused proportion: for a subscription, the price multiplied by the share of the monthly allowance you had not spent when you cancelled; for a top-up pack, the price multiplied by the share of the pack you had not spent. Nothing here affects rights you have that cannot be excluded by law. This bullet applies to consumers only; it does not apply to business customers.
  • Chargebacks. Please contact us before starting a chargeback. We may suspend accounts with disputed or unpaid payments. Where we reasonably believe a cancellation or refund right is being used in bad faith, or repeatedly to obtain tokens without paying for them, we may decline further purchases and close the account.

8. Subscriptions

  • A subscription grants a monthly token allowance on each successful payment, added to the same balance as purchased tokens. The allowance for a given month is valid for that month plus at least one rollover month, then expires. Some plans include two rollover months; the pricing page states which, and the rollover that applied when an allowance was granted stays with it even if you later change plan.
  • Subscriptions renew automatically each month until cancelled, and we charge the saved payment method. If a payment fails, your subscription is marked past due, no new allowance is granted, and your subscription may be cancelled if payment is not recovered.
  • Cancelling. You can cancel at any time from your account. Cancellation takes effect at the end of the current billing period: you are not charged again, you keep using the Service until the period ends, and we do not refund the current period (subject to the consumer cancellation right in section 7). Any allowance still unspent at the end of that period expires, including any rollover months you would otherwise have had. Tokens you bought in top-up packs are not affected and stay in your balance.
  • Changing plan. Upgrading takes effect immediately: you pay the prorated difference for the rest of the current period and receive the prorated extra allowance straight away. Downgrading takes effect at the start of your next billing period, at which point the new plan’s allowance applies.
  • Plans, allowances, and prices may change. We will give you notice before a change affects what you pay, and you can cancel before it takes effect.

9. Our intellectual property, and your licence to use it

The Service, including its software, models, design, text, and the trepide name and logos, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business or personal use, subject to these Terms. We reserve all rights not expressly granted. You may not use our names, logos, or branding without our prior written consent.

10. Feedback

If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them for any purpose without any obligation or compensation to you.

11. Third-party services

The Service relies on third-party providers (for example, cloud hosting, AI processing, payment, and email providers) to function, and may link to or interoperate with third-party services. Your use of those third-party services may be governed by their own terms. We are not responsible for third-party services, and we are not liable for their acts, omissions, outages, or changes.

12. Beta and experimental features

We may offer features that are labelled beta, preview, or experimental, or that are otherwise not part of the general Service. These are provided “as is”, may change or be withdrawn at any time, may be less reliable, and are used at your own risk.

13. Changes to the Service and availability

We aim for high availability but do not guarantee the Service will be uninterrupted, timely, secure, or error-free. We may change, suspend, limit, or discontinue any part of the Service, and may perform maintenance, at any time.

14. Disclaimers

To the fullest extent permitted by law, the Service and all results are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or that the Service will meet your requirements or be error-free. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you, and nothing in these Terms affects mandatory rights you have as a consumer.

15. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, or for any loss arising from your reliance on results or from your use of, or inability to use, the Service. Our total aggregate liability to you for all claims relating to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or 50 US dollars. These limits apply regardless of the theory of liability. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law (including, where applicable, liability for death or personal injury caused by negligence, for fraud, or under non-excludable consumer rights).

16. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold us and our officers, employees, and providers harmless from and against any claims, damages, liabilities, losses, and reasonable costs (including legal fees) arising out of or related to: (a) Your Content; (b) your use of the Service; (c) your breach of these Terms or of any applicable law; or (d) your violation of any third-party right, including any personal data you upload without a lawful basis.

17. Suspension and termination

  • You may stop using the Service at any time and ask us to delete your account (see the Privacy Policy).
  • We may suspend or terminate your access, with or without notice, if you breach these Terms, if we are required to by law, if your account creates risk or possible legal exposure, or if we stop operating the Service.
  • On termination, your licence to use the Service ends. If you close your account, or if we close it because you breached these Terms, unused tokens are lost and are not refunded. If we stop operating the Service, or end your access for reasons unrelated to your breach, we will refund the unused portion of tokens you have paid for. The deletion terms in the Privacy Policy apply. Sections that by their nature should survive (including sections 4, 7, 9, 10, 14, 15, 16, 18, 19, and 22) survive termination.

18. Export controls and sanctions

You confirm that you are not located in, and will not use the Service from, a country or region subject to comprehensive sanctions, that you are not on any applicable restricted-party or sanctions list, and that you will not use the Service in violation of any applicable export control or sanctions laws.

19. Governing law and disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws rules. The courts of England and Wales will have jurisdiction over any dispute, except that this does not deprive you of any protection of the mandatory law, or the right to bring proceedings in the courts, of the country where you live as a consumer. Before starting formal proceedings, please contact us so we can try to resolve the matter informally.

20. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will take reasonable steps to notify you (for example, by email or an in-app notice) and will update the “Last updated” date above. Changes take effect when posted, or on any later date we state, and your continued use of the Service after that means you accept the updated Terms. If you do not agree, stop using the Service.

21. General

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service and replace any earlier agreements on the subject.
  • Severability. If any provision is found unenforceable, the rest stays in effect, and the unenforceable part is limited or removed to the minimum extent needed.
  • No waiver. If we do not enforce a right, that is not a waiver of it.
  • Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
  • Notices. We may give you notices by email or through the Service. You can reach us at support@trepide.com.
  • No third-party beneficiaries. These Terms do not give rights to anyone other than you and us.

22. Data processing

This section applies when the documents you upload contain personal data. It is the written contract required by Article 28 of the UK GDPR and the EU GDPR, and it applies to every account without you needing to sign anything separate. “Personal data”, “controller”, “processor”, “process”, and “data subject” have the meanings given in that legislation.

Scope. You are the controller and we are your processor.

  • Subject matter and duration: our provision of the Service to you, for as long as your account is open.
  • Nature and purpose: extracting, translating, and structuring text from the documents you submit, so that we can return your result.
  • Type of personal data: whatever the documents you upload happen to contain, which you choose and control. It may include special-category data.
  • Categories of data subjects: whoever your documents relate to, for example your clients and the people named in their documents.

Our obligations. We will:

  • process the personal data only on your documented instructions, which are given by your use of the Service and by these Terms, including for any transfer outside the UK or EEA, unless the law requires otherwise (in which case we will tell you first, unless the law forbids that);
  • ensure that the people we authorise to process it are bound by confidentiality;
  • put appropriate technical and organisational security measures in place, as described in the Security section of our Privacy Policy;
  • not engage another processor without your authorisation. You authorise the categories of provider listed in our Privacy Policy, and we will tell you before adding or replacing one that processes document contents, so that you can object or stop using the Service. We remain responsible for what they do;
  • taking into account the nature of the processing, help you respond to requests from data subjects exercising their rights;
  • help you meet your obligations on security, breach notification, and data protection impact assessments, taking into account the information available to us. If we become aware of a personal data breach affecting your documents, we will tell you without undue delay;
  • delete the personal data at the end of processing, as described in the Privacy Policy, and keep no copies except where the law requires;
  • make available the information you reasonably need to show that we are meeting these obligations, and allow and contribute to audits, which we may satisfy by providing documentation rather than hosting an on-site inspection.

Your obligations. You confirm that you have a lawful basis and all necessary authority for the personal data you upload, that your instructions comply with data protection law, and that you will not upload personal data you are not permitted to share.

23. Contact

OBLIQVE LIMITED, registered in England and Wales, trading as trepide. Contact: support@trepide.com.